Values exist in all organisations. Some by accident and some by design. Values drive culture, which is what makes an organisation a great place to work or a great company to partner with. When values are clearly articulated it provides a tangible set of criteria to build the perfect team and it provides clarity around acceptable behaviours. When these elements are aligned it boosts an organisations brand.
At C-Net our values are not a set of words we place on our website. They are used when we are in interviewing candidates, in self-reflection prior to one-on-ones, in the weekly leadership team staff review, and as a compass when making strategic decisions. Our values are clear to us.
Learning is at the core of what we do. Our staff are people who look to take on challenges and learn new skills. We listen. We listen to customers and distil what they ask for to understand what problem they are trying to solve. We take a requirement from one customer and share it with others to approach it from a different angle.
Our learnings are not limited to our customers or products. We look at our internal processes constantly seeking opportunities to create efficiencies or improve quality. We also look to industry, finding trends in other spaces and asking whether we can incorporate them back into our internal systems, products or processes.
We seek to pass on our knowledge to others allowing them to become experts in our areas of specialisation. This allows us to grow.
We teach customers about how to use our system. SafetySuite achieves outcomes no other system can, so for many customers they need to go through a learning process discovering a new way to do things. It is not possible to learn everything at once, so we break learnings into manageable components.
We teach our partners about our product, about the business processes it supports, how to configure and test our solution, how to implement our solution, and about the needs of the people that use SafetySuite.
Sitting between learning and teaching is innovation. We are problem solvers and after listening and clarifying a problem we develop solutions. These solutions combine technology, business process and human nature. Our solutions inspire and encourage behavioural shifts that lead to positive safety outcomes.
The way we interact with people forges the enjoyment of our work. When we work in a friendly environment, we can be ourselves. We get the best outcomes from ourselves and others. We become emotionally involved.
We actively form friendships with our partners and customers which leads to long term and valued partnerships. Friendships don’t end when people leave our team. They last.
Reliability builds the C-Net brand. When a team member, partner or customer has an expectation that isn’t met, it diminishes the C-Net brand. When a customer has an expectation that is exceeded our brand is enhanced.
Everything we do at C-Net is based around delivering exceptional value to our customers, therefore these behaviours are required for all internal activities as well. Everything we do impacts our customer deliverables.