EFFECTIVE MANAGEMENT OF YOUR CONFIDENTIAL HR CASES
Eliminate Sleepless Nights
You know the cases we’re talking about. When it hits your desk you know you’re going to be investing significant time, emotional energy and specialist resources into the resolution. Every case needs to be handled with care as a single accusation can permanently damage careers and tarnish brands forever, regardless of the accusation's validity. SafetySuite HR Case Management provides all the requisite privacy, trust and process rigour to foster an environment where your workforce feels secure in raising their concerns.
Easy Case Configuration
The configurability of our solution allows your business to create case types for the three most common sources of conflict:
• Employees (Bullying, Harassment, Grievances...)
• Management (Probation, Suspension, Misconduct, Extended Absences...)
• General Public (FOI Requests, EEO, Public Interest Disclosures...)
Each case type can have its own data requirements and process flow to ensure you manage your obligations to the claimant efficiently and consistently.
Ensure Confidentiality
In today’s digital age, where news spreads Ensuring confidentiality for all HR case types maintains organizational integrity and credibility. Employees are more likely to trust an HR department that handles sensitive matters discreetly and professionally. Trust in HR processes can improve employee morale, increase engagement, and reduce turnover as employees feel valued and respected. Additionally, confidentiality prevents the spread of rumours or misinformation, which can damage workplace relationships and create a toxic environment.
Mitigate Reputational Risk
In today’s digital age, where news spreads rapidly through social media and other platforms, a single mishandled HR case can quickly tarnish a company’s
public image. Breaches of confidentiality in sensitive cases such as harassment or wrongful termination can lead to negative media attention, lawsuits, or public outcry, all of which harm the company’s credibility. And these news stories will never go away, they are always searchable online. By handling these cases with discretion and professionalism, organisations can prevent damaging leaks or scandals, maintaining the trust of both employees and the public, while protecting their brand’s reputation.
Legal Compliance
Numerous employment laws mandate the protection of sensitive employee data. Failing to manage HR cases confidentially could result in costly legal disputes, fines, or lawsuits. Effective confidentiality practices help ensure that organisations remain compliant with relevant laws and avoid legal repercussions.
A comprehensive HR Case Management
solution to deliver on your obligations
Configurable Features
Options based on the needs of your case type
SafetySuite HR Case Management can be implemented to include a range of business process features such as:
• Interviews, Questionnaires & Checklists
• Investigations
• Action Management
• Risk Rankings and Outcomes
• People Involved
• Notes and Date Management
• Documents & Attachments
• Customer Specific Classifications
Consistency of Approach
Remove any bias from your response
The larger an organisation gets, the more likely it is that different people will be handling cases of a similar nature. It is essential that all HR Case Managers conduct themselves in a predictable and congruent manner, processing cases with equal rigour and making determinations from the same decision criteria. SafetySuite HR Case Management ensures this consistency.
Reporting & Analytics
Identify and react to workplace behavioural trends
The standard reports delivered as part of SafetySuite provide a catalogue of transactional and KPI reports that will ensure you can report on the information you need, identifying trends that HR should react to within the workplace. Additionally, our unique dashboarding tools provide you with the capability to design engaging process visualisations that will delight any user.
Notifications
Ensure only authorised people are involved
When a case is raised, a limited team of people withsuitable levels of authority must be notified of the event. SafetySuite HR Case Management can read the SuccessFactors Organisational structures or utilise a new set of roles and relationships to ensure that only the correct team is mobilised. For example, the solution will ensure an employee’s line manager does not have access to the case, as the issue may be about them.
Auditability
Retain full details of the case and decision
When case outcomes are challenged at any stage, its vital that all the data you have obtained and the decisions you have made are fully auditable. A case is not a combination of documents on a file server, but instead its managed in a confidential case file, where all data is logged to the user who created it, all stakeholder notifications stored, and documents attached directly in the case itself. Full sign off processes can be implemented to ensure decision oversight.
SafetySuite HR Case Management
Common Challenges
Business Value
Key features of our solution
Respond to workplace issues rapidly
Eliminate manual systems
Process security and privacy
Consistency of response
Secure document and data storage
Performance metrics hard to generate
Protect your Organisational Reputation
Automation of manual processes
Best in class reaction to workplace issues
Centralised, consistent HR Case data
Low cost, securely hosted IT solution (AWS Sydney)
Rapid implementation
Mobile notifications of workplace issues
Web based user interface
Secure, consistent HR Case processing
Native integration into SAP and SAP SuccessFactors
Comprehensive library of reports and dashboards
